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Greensafe Spares

Enterprise spares & logistics

As a leading ‘Inventory-as-a-Service’ specialist, our partner provides customers with first class maintenance support across a vast array of IT Infrastructure and Data Centre equipment through their Inventory Assure service. This suite of flexible support options provides comprehensive service levels that ensure maximum “uptime” regardless of product or geographic location.

Where they can assist

  • When technology companies need a strategic service partner to manage all their server, storage and networking inventory and engineering needs
  • By providing a trusted, service-centric, vendor agnostic outsource partner
  • Where organisations want to increase service performance and enhance their value proposition to the customer
  • By expanding geographic reach and technical skills
  • Supporting multi-vendor contracts
  • By providing a customised warehouse & distribution service
  • Overseeing and Managing ‘Customer Owned’ stock
  • Working within a flexible PUDO – Pick Up Drop Off service for efficient logistics delivery
  • Expertise and support with import & export clearances 

Service levels

Our partner delivers three distinct service levels for IT part replacement, so you can be assured that your requirements with regards SLA will be met

  • Bronze – NBD Service
  • Silver – 24x7x4hr Service
  • Gold – 24x7x2hr Service

Their service level portfolio also offers enhanced service levels, with the inclusion of an onsite technical engineer to replace the faulty component or device. 

Why use our partner

  • Channel-only, non-competitive, white label business model
  • Multi-vendor expertise providing a one-stop-shop solution
  • 24x7x365 service desk providing full in hours and out-of-hours support
  • Up to 2hr tailored SLAs to align with market demands
  • European coverage with access to global support network
  • Proactive service management reporting to drive continual improvement
  • Single-point-of-contact through a dedicated Account Manager
  • Engineer training for multi-vendor hardware support

Our partner also provides product training on both current and legacy technologies across all the leading OEM platforms. A key differentiator from other training is that the course delivery is a mixture of classroom and lab delivery with the emphasis on hands-on methodology. This allows engineers to learn from real world situations in the lab and be confident about fault resolution for their customers going forward.

Ensuring engineering teams are trained and skilled to the most relevant and up-to-date IT systems is a constant challenge, in response, they have developed a wide range of course content that is purely focused on the needs of the customer and their engineering teams. 


  • Customer defined course content and duration
  • Increase first time fix levels through more informed and accurate diagnosis
  • Reduce service delivery costs through timely call closure
  • Bring outsourced support against non-core products back in house
  • Remain competitive on tenders with the ability to quickly upskill team members
  • Competitive pricing in comparison to alternative training routes
  • Legacy and current product training available
  • Trainers skilled with field expertise across multiple vendors