On average every 2-3 years, businesses look to refresh their IT equipment (servers, storage and networking). When an OEM decides that a product is EOL (end of life) they no longer offer maintenance support on that product. Whilst products may be considered EOL with the OEM, the reality is, the hardware is still working fine. In this instance, OEMs generally offer two options. The first, to trade in your hardware and buy a complete new solution (very costly) or secondly, to continue to use your hardware unsupported. The second option is rarely viable. EOL or end of support (EOS) equipment still requires support, to ensure any problems with your systems can be quickly resolved, with the minimum of disruption. Greensafe Global offer support for EOL and EOS hardware, on all major manufacturers of desktop, laptop, printer, server, storage and networking hardware.
SLAs are available 24/7 and can be tailored to meet customer requirements. Our SLAs range from 4 hour fix, to next business day and can span from 3 months up to 5 years. Furthermore, all equipment can be supported under one contract; regardless of location, SLA or vendor. Now, when you are faced with the problem, you have a solution.