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GSS - GREENSAFE SPARES CASE STUDY

Posted on 19th March 2018

Customer quote:

Greensafe's addition of the spares & logistics division has been of major benefit of our customers. They are professional, knowledgeable, diligent and friendly, giving them the perfect combination of skillsets in a customer facing business.

Key achievements:

Achievement of 95% SLA throughout the UK.

Surpassing quote target pricing and delivery.

Increased customer base and business security.

Constant improvement of processes enabling over-delivery.

Brief/objectives/challenges:

Delivery of IT desktop/laptop and printer spares and logistics for 180,000 users across the UK Mainland and Islands, across 600 different makes and models.

Provide a next business day SLA pre 10:30 for standard calls and a same day 4 hour SLA for premium calls.

Increase SLA, decrease DOA parts failure across 40+ customers throughout the UK, as well as improve the go to market proposition for ourselves and our partners.

The project:

Greensafe Spares division have built their spares and logistics service specially for our partner and their customers. The model was built around Greensafe ITAD, core services of IT recycling and remarketing, to deliver spares on old and legacy IT. Any kit not received into our Greensafe ITAD division was specifically purchased for the customers concerned by our Global division.

How could this be applied to other businesses?

Greensafe Spares have access to all types of IT and legacy kit, from other divisions within the business and are able to build specific spares and logistics inventories for each customer. No matter where the business is within the UK or Europe, we can produce a bespoke service model to fit the customer brief.

The result: 

97% average SLA achievement.

400+ calls per month delivered, plus consumables and additional quotable parts.

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